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TRANSCRIPTION WITH SPEAKERS
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[00:17] SPEAKER_02: Hey everyone, I'm Phil Bliss, founder and CEO of Canada's Entrepreneur, come to you
[00:23] SPEAKER_02: today from Toronto.
[00:24] SPEAKER_02: So today, we're going to look at the entrepreneurial journey of Dan Pantielo, the President and CEO of
[00:31] SPEAKER_02: Cangard Security and Investigations.
[00:34] SPEAKER_02: Dan founded Cangard in 2005.
[00:38] SPEAKER_02: The company is a full-service security corps with a core business of online training, background
[00:44] SPEAKER_02: checks, guards and private investigators.
[00:47] SPEAKER_02: This objective is clear.
[00:49] SPEAKER_02: To help you get to where you want to go is economically and as seamlessly as possible,
[00:56] SPEAKER_02: so that you can be your best in society.
[00:59] SPEAKER_02: But Dan personally, it's not being the biggest or the best, but being an integral and helpful
[01:06] SPEAKER_02: part of this convoluted world of security.
[01:11] SPEAKER_02: Dan managed just to dedicate about 25% of his time to helping candidates navigate through
[01:17] SPEAKER_02: the world of security and the system and getting job ready, employment, or help them choose
[01:23] SPEAKER_02: the best career path for them as individuals.
[01:27] SPEAKER_02: Dan has a solid background in policing in Toronto and was able to make the transition
[01:32] SPEAKER_02: into the private sector and entrepreneurship very successfully.
[01:38] SPEAKER_02: His philosophy is simple.
[01:41] SPEAKER_02: The more people he helps, the more healthy he gets from people.
[01:46] SPEAKER_02: Dan wants to give us a fresh perspective on how traditional industries can involve
[01:51] SPEAKER_02: into a modern digital first world.
[01:55] SPEAKER_02: So Dan, welcome to Canada's Entrepreneurs.
[01:59] SPEAKER_02: It's good to meet you.
[02:00] SPEAKER_02: And as I normally do before we get deep into the discussion conversation, let's find out
[02:07] SPEAKER_02: a bit more about you, who you are, and your entrepreneurial journey, why you jumped onto
[02:15] SPEAKER_02: it.
[02:17] SPEAKER_02: So how about a four or five minute summary of that first?
[02:22] SPEAKER_02: Absolutely, Phil.
[02:23] SPEAKER_01: And I'm excited to be here and just I commend you for having this platform.
[02:32] SPEAKER_01: And I think it will encourage a lot of people if they're thinking about it.
[02:38] SPEAKER_01: Anyway, really what a blow down to is it's who you are and how you feel on the inside.
[02:46] SPEAKER_01: And how, what, you know, the mindset I have is how can I best impact my society and, you know,
[02:56] SPEAKER_01: for the, you know, and for the betterment of all.
[03:02] SPEAKER_01: So that was my decision in 1976 when I decided to go into policing and, you know, did not pursue
[03:14] SPEAKER_01: continuing or going to college, which was an option for me in term college.
[03:21] SPEAKER_01: And then just happy to know that policing is a place where I had a chance to make an impact.
[03:32] SPEAKER_01: And so I made that decision.
[03:35] SPEAKER_01: It's a tough decision.
[03:37] SPEAKER_01: You have to be 110% committed to it.
[03:40] SPEAKER_01: And there I was.
[03:42] SPEAKER_01: A young man in my career, I have no regrets in that career.
[03:49] SPEAKER_01: I worked through the classes in a short time, went through the classes, which is a class structure that policing has.
[04:01] SPEAKER_01: Everyone starts at fourth class and then every year you can be promoted to the next class.
[04:07] SPEAKER_01: If you're doing a job to their expectations.
[04:11] SPEAKER_01: And in a few years, I reached the first class constable and was able to continue in that role.
[04:22] SPEAKER_01: And then working mostly in uniform.
[04:27] SPEAKER_01: Investigating, um, um, prime and also investigating, um, hydratrophic incidents.
[04:35] SPEAKER_01: And later had a chance later, meaning later in my career had a chance to, um, actually do some undercover work.
[04:42] SPEAKER_01: And then in what's called intelligence.
[04:47] SPEAKER_01: And that's where I really was able to, um, own some skills about surveillance and how to protect myself.
[04:56] SPEAKER_01: And look at the subject at hand.
[04:59] SPEAKER_01: So as time goes on, life has killed here.
[05:04] SPEAKER_01: And this is, this is a thing to remember that we're all, we're all dealing with building a life.
[05:10] SPEAKER_01: And in my case, um, I had a good life.
[05:15] SPEAKER_01: I had, um, uh, security of wife.
[05:19] SPEAKER_01: I had three children along the way during my police career.
[05:26] SPEAKER_01: But things change.
[05:28] SPEAKER_01: The only constant in the life is change.
[05:33] SPEAKER_01: That is a quote from a, um, a French philosopher.
[05:37] SPEAKER_01: I don't know his name right now.
[05:39] SPEAKER_01: But, um, it helps you be flexible and understand that, okay.
[05:45] SPEAKER_01: All right. So this is not going exactly the way I want.
[05:49] SPEAKER_01: And in my case, unfortunately, my wife had some, um, some health issues that were really, really weighing on, um, our whole, a life structure.
[06:05] SPEAKER_01: And which meant that, um, I, um, to ease the, uh, life, the family life at home.
[06:13] SPEAKER_01: Um, it would be a benefit for me to leave my policing career after some, uh, 20, 90 years.
[06:21] SPEAKER_01: And then go into another type of work, which I really wasn't prepared for.
[06:28] SPEAKER_01: Um, so this is, this is where, this is where your mind has to start, start now transitioning.
[06:35] SPEAKER_01: And, and this is what I'm, um, this is hard to do.
[06:40] SPEAKER_01: So it didn't happen automatically.
[06:43] SPEAKER_01: And it had, it took about two years for that process to actually come to fruition.
[06:51] SPEAKER_01: And, um, what that means is I had to look at an area that was similar to what I understood and what I learned in policing and apply it to real life.
[07:07] SPEAKER_01: So that I can again, uh, be that person who's helping my society.
[07:15] SPEAKER_01: And, personally, for me, through contacts, through conversations, I met a, I met a gentleman who, um, had a very successful company.
[07:28] SPEAKER_01: Uh, at that time, it was, um, a security alarm and camera company in Ontario.
[07:36] SPEAKER_01: And he was offering a dealership or franchise program.
[07:43] SPEAKER_01: And that's when I decided that this was a good opportunity for me to make my move and transition, um, from my policing into this area,
[07:56] SPEAKER_01: where I had less pressure, um, more, um, predictable type of hours to work and could be an assistance in my family from my children and my wife.
[08:12] SPEAKER_01: And I made that move.
[08:13] SPEAKER_01: I made that move. It took about two years, Phil.
[08:16] SPEAKER_01: And, um, I had to prepare not only my mindset, I had to prepare finances, because I was still the only bread winner.
[08:27] SPEAKER_01: And, um, you know, I was in a position where, um, in policing, you have what's called an cumulative value of monies that you contribute.
[08:42] SPEAKER_01: The police, um, um, association contributes and it's all monies that it's built up that goes towards a pension if you should be fully pensioned.
[08:55] SPEAKER_01: In my case, it was called, um, just some cumulative value that I was able to withdraw and use as a part of my backup to transitioning out of the public sector into the private sector.
[09:13] SPEAKER_02: Interesting.
[09:14] SPEAKER_02: I think it's interesting that, you know, you're not the only one that is the sort of the, the step from, you know,
[09:23] SPEAKER_02: sort of, I'll say military, but from that kind of organizational setup into something that is, that is very different.
[09:40] SPEAKER_00: Um, and, you know,
[09:46] SPEAKER_02: you said it took two years, and I'm interested to find out, because others might be listening, you know, what other things you looked at, and why did you choose the entrepreneurial route where you took all of the sort of the investments that you've made.
[10:10] SPEAKER_02: Hell, I'm going to go this route kind of thing.
[10:13] SPEAKER_01: Well, I'm glad you, I'm glad you went in that direction and, um, so filling, you know, filling in a few blanks.
[10:21] Speaker UNKNOWN:
[10:21] SPEAKER_01: Um, first of all, it's you.
[10:26] SPEAKER_01: You really have to, you really have to, um, feel that, um, it's part of you is who you are, and you have to, you have to be able to have 100% commitment into doing a transition into self-employment.
[10:46] SPEAKER_01: Although I had a company that was going to support me and teach me and, and be there should something go wrong, um, with the process on, on day to day basis.
[10:57] SPEAKER_01: Um, it's just like, it's just like, um, that still I am my own company, which means I have to incorporate myself, and I was now responsible for a corporation.
[11:10] SPEAKER_01: Um, the two year process of getting there is really based on timing.
[11:16] SPEAKER_01: So timing, meaning gathering my finances, putting my finances in place, and had some assets.
[11:24] SPEAKER_01: Um, back in the 80s, it was a time where, um, there was a boom in the real estate market, and I particularly, um, have that kind of a personality where I look.
[11:45] SPEAKER_01: And I look at the potential, um, outcomes of where I can invest, and I was one of those investors in the 80s, which means I had two condominiums that I had invested in, uh, during the 80s boom that lasted till about 85 to about 91 or 92 before busted.
[12:06] SPEAKER_01: Actually, about 91 before it actually bust, um, but I was able to cash out of two condominiums, one that was fully rented and one that was, um, brand new, and I was able to cash out.
[12:20] SPEAKER_01: And again, um, all in preparation for what's going to happen next, um, as a backup, um, to me, the sole breadwinner.
[12:34] SPEAKER_01: And what do I want to do? What does Dan really want to do?
[12:40] SPEAKER_01: Um, you know, what am I excited about? So those are the things that you have to analyze and you're, and to yourself.
[12:47] SPEAKER_01: And also sample, I actually had a chance to go out and sample what that kind of work would be, you know, through that company.
[12:55] SPEAKER_01: They said, if you're not sure, why don't you come out? Why don't you learn about us? Why don't you go out on a couple of calls, um, with one of our reps?
[13:06] SPEAKER_01: And why don't you see if it works for you?
[13:09] SPEAKER_01: Um, there was another area I could have gone and it was an available opportunity, which was the growth and the launch of it brand new sector in Canada.
[13:19] SPEAKER_01: It's the paralegal industry, um, where a lot of former police people were retiring and also resigning to actually set up their own paralegal office and defend mostly traffic, um, my way traffic, that cases.
[13:41] SPEAKER_01: And, um, be honest with you Phil.
[13:46] SPEAKER_01: I sampled that as well. I actually did a little bit of that.
[13:51] SPEAKER_01: And I realized I hate being in the courts. I realized I hate being in that, um,
[14:00] SPEAKER_01: um, final, um, red lock of the court system and people and, um, it just, it just for long term, it's something that did not appeal to me.
[14:15] SPEAKER_01: And that that's why, again, it wasn't a single, a single avenue I was looking at. I was looking at those two avenues.
[14:25] SPEAKER_02: So it's interesting. Let's sort of move on a little bit. I mean, you, you, you, so you started this back in 2000 and 2005.
[14:36] SPEAKER_02: Yeah. So you've been at it for 20 years. Yes.
[14:40] SPEAKER_02: You know, how big are you now?
[14:45] SPEAKER_01: Well, um, starting, starting a, uh, corporation, starting a corporation is not, not always, not always the replacement.
[14:55] SPEAKER_01: You should start when she starts. So I'll just back up a second and just say to you that, um, it's actually technically my second corporation.
[15:04] SPEAKER_01: Because in the business, I chose to, um, transition out of policing. I ran that for about 10 years.
[15:10] SPEAKER_01: Oh, right. You said that. Yeah. You took it. No. I ran that for about 10 years, which means I, I, I built up a residual value in my business that actually had a monetary value.
[15:24] SPEAKER_01: And I got a bio. Um, I got a bio after 10 years.
[15:28] SPEAKER_01: Um, and that happened in around 2000, um, where I was now looking to move into something new and something again that was resonate with my life.
[15:49] SPEAKER_01: And I, um, I did some, I did some corporate, um, um, work.
[15:57] SPEAKER_01: And I, I, I was, I would contract myself as a corporate security consultant.
[16:03] SPEAKER_01: And I had a very, very close look on what's going on in that area, which helped me make a decision if anyone is going to be in this kind of work.
[16:15] SPEAKER_01: Um, publicly, it should be a person like myself.
[16:19] SPEAKER_01: And what it took to, to become that person, legitimately as a known branding company was to be an agency under the auspice of the Ontario government, who polices all security guard companies.
[16:39] SPEAKER_01: And that's where in 2005, I started can guard, um, as a proprietorship initially.
[16:49] SPEAKER_01: And you don't have to incorporate it. If you're not making any money, there's no reason to incorporate.
[16:54] SPEAKER_01: That's a proprietorship. And just building the company one day at a time, one, one, one, one item at a time.
[17:09] SPEAKER_01: Until you reach a point where you want to take another step of growth, which means, um, doing business to business.
[17:21] SPEAKER_01: Doing business to business. And if you're doing business to business or operations, want to know, hey, are you incorporated?
[17:32] SPEAKER_01: Are you protected? Let's, let's, uh, and if you, you, you, you cannot prove or, or, or say that to them and actually prove it to them.
[17:42] SPEAKER_01: Um, nobody, no corporation wants to do business.
[17:45] SPEAKER_01: So, the ridership first in 2005 and in 2008, I, I registered the company as a corporation in 2008, as I wanted to attract business to business and growth.
[18:05] SPEAKER_02: So, you know, what, what's different best, different and best about being an entrepreneur versus being an employee.
[18:22] SPEAKER_01: Okay. So, you're able to make your decisions really quickly. You're able to make your decisions quickly. You're, you're, you're, you're going to be responsible for those decisions.
[18:34] SPEAKER_01: Good, bad or ugly. Um, but you can move, you're moving at a different speed and a different pace.
[18:42] SPEAKER_01: And if you are the type of person that is, um, goal minded, you have goals.
[18:52] SPEAKER_01: Um, you, you have a belief that, um, you want to duplicate yourself, um, in the world.
[19:01] SPEAKER_01: And meaning that you, you now have employees that are going to be actually out there doing the work that you've created.
[19:11] SPEAKER_01: Um, that is the really the difference between the entrepreneur and what, what it comes down to is to duplicate yourself.
[19:21] SPEAKER_01: So, duplicate yourself. So, I did that in the beginning of the company and I, I did that, um, by, by, um, connecting with, um, I'm going to say, I'm going to say, but the, um,
[19:37] SPEAKER_01: um, so I aligned myself, I aligned myself with other agencies.
[19:45] SPEAKER_01: So in 2005, I became a licensed agency and that has its own, um, hurdles.
[19:53] SPEAKER_01: Um, but it took me, it took me, imagine my background and my, my, my knowledge.
[20:00] SPEAKER_01: It took me about six months to go through that approval process with the, uh, provincial government.
[20:05] SPEAKER_01: Now, it became the actual agency, which means you are now an agency on what, until you right now feel it's, it's, in, in my agency, there's three parts.
[20:19] SPEAKER_01: So you can become an agency as a security guard company only, as a PI company only, but in my case, I became a dual agency, meaning security guards, private investigations, and in 2010,
[20:33] SPEAKER_01: um, the government of material mandated security guard training, a standard of training.
[20:43] SPEAKER_01: So I became a training entity under the auspice of the Ontario government again. So there's three parts in my business.
[20:51] SPEAKER_00: And I worked every day, every day.
[20:59] SPEAKER_00: So that it's seven days a week. Why? Because it's your business.
[21:06] SPEAKER_01: And I want to be there for my people and my clients.
[21:12] SPEAKER_01: So what does that mean? So like, like at the beginning, Dan, Pantholale did the work himself and he did all the work himself, the private investigations, the security guarding, and suddenly I needed to, um,
[21:34] SPEAKER_01: I needed to, um, duplicate myself when I started getting some temporary contracts, I give an example of a temporary contract, a hotel.
[21:46] SPEAKER_01: A hotel said, hey, Dan, we like you, we trust you, we like you to look after our, um, or our day to day security needs in our hotel.
[21:56] SPEAKER_01: And it started with one hotel. It became eight to ten hotels very quickly, which means Dan, Pantholale, was now hiring people and was an employer.
[22:13] SPEAKER_01: So working in the business, building a business is a huge, a huge, this would be huge distinction between you as an entrepreneur and versus an employee.
[22:32] SPEAKER_01: Yes, you can excel as an employee. Yes, you can have beautiful rewards, but really as an entrepreneur, it's unlimited, unlimited.
[22:44] SPEAKER_01: I had a problem, I had a problem saying no, means I kept a very, very high profile of who I am, what I'm doing.
[22:55] SPEAKER_01: I was involved in my business with my clients, my employees on a daily basis, almost to a point where they were part of my family.
[23:07] SPEAKER_01: And I was always there. And what happens is, what happens is, um, I couldn't say no at art, I just did a learn how to say no.
[23:18] SPEAKER_01: And I put it in about twenty fourteen to your twenty fourteen, I had thirty five employees working for me, Phil, throughout the greater Toronto area.
[23:33] SPEAKER_02: So you built this, what do you think is the greatest challenge you've faced as you've been building the business today that maybe some people can learn, you know, if it's a challenge, you've always you overcome it.
[23:48] SPEAKER_02: So they can all share and learn from that.
[23:51] SPEAKER_01: Yeah, I've shared this with, I've shared this with my colleagues who are agencies, um, and that it's really important to understand that you're running a business which means you have, you have expenses, um, and you have revenue.
[24:11] SPEAKER_01: And the challenges, the challenges is to really be careful and watch your expenses.
[24:23] SPEAKER_01: And of course, as you work your business, the revenue will follow just watch your expenses.
[24:32] SPEAKER_01: So what I've always done is I've always watched the biggest expense, which is the overhead and part of that over the biggest part of the overhead is the office, the office.
[24:49] SPEAKER_01: What that means is that we, um, as security agencies, we've, we fall under the privacy act.
[25:01] SPEAKER_01: And we have to ensure to our government that we have an office that's accessible to the public.
[25:11] SPEAKER_01: And also it's safe and secure, which means that the files are safe and secure and protected.
[25:19] SPEAKER_01: So I figured out how to do it, minimize my expenses.
[25:24] SPEAKER_01: And what I did, Reif and beginning film, is I shared office space.
[25:30] SPEAKER_01: So I have shared office space with insurance agencies with real estate brokers.
[25:39] SPEAKER_01: And eventually, um, as, as my business progressed and as, as, as funds allowed, um, purchased a home, um, where I actually set up an office in the office.
[26:00] Speaker UNKNOWN: I was in my home, um, in 2011.
[26:05] SPEAKER_01: So it was all within the regulations of, um, of the privacy material.
[26:12] SPEAKER_01: But I'm now running my, my business out of my home. So I always, always, always maintain the biggest expense to make sure that it was always in check.
[26:22] SPEAKER_01: And, um, didn't really owe it by any fancy vehicles.
[26:29] SPEAKER_01: And, uh, didn't really splurge on, um, those areas and reinvested reinvested constantly into the business.
[26:42] SPEAKER_02: So you're often some really good, good insight here.
[26:46] SPEAKER_02: I'm interested to know what, you know, looking at some of the, the advice you're giving, the mentorship.
[26:54] SPEAKER_02: But what's the best piece of advice that you've received that you, that you use, you know, that's always there, kind of in your back pocket.
[27:04] SPEAKER_02: It's something you're always used.
[27:07] SPEAKER_01: Yeah, um, I'm going to, I'm going to, I'm going to say that, um, always be open to education.
[27:17] SPEAKER_01: Always be willing to learn, invest in yourself.
[27:23] SPEAKER_01: Um, you know, investing in yourself means that actually take different courses or programs that, where you can learn a skill.
[27:37] SPEAKER_01: And then you can apply it directly to your business and your life.
[27:41] SPEAKER_01: And, um, the single best, I'm going to say, and it's just the way I say it.
[27:49] SPEAKER_01: It's inch by inch. It's a sin.
[27:55] SPEAKER_02: Okay, let's, let's move away from the, the serious stuff that we may not put about last 20 to 20 minutes.
[28:00] SPEAKER_02: Let's have some fun.
[28:06] SPEAKER_02: What book are you currently reading, podcast, listen to whatever that you'd recommend to our audience?
[28:16] SPEAKER_00: Okay.
[28:16] SPEAKER_01: So, um, my, my daily life involves, um, that, it just, just, just the way I am.
[28:28] SPEAKER_01: My personality is, is that, um, I can only be the best person to my business and my society by being the best person overall, um, mental health, physical health.
[28:42] SPEAKER_01: And, um, I've, I've been on that mission, um, probably ever since I, um, ever since I, I left the leasing because, uh, to be sick means that I might be away from my, my business for a while.
[29:03] SPEAKER_01: And it would really, it would really hurt and, or impact, um, impact me.
[29:09] SPEAKER_01: Um, because the reality, feel is it's really, really difficult to replace yourself in your business and I tried to, on a couple occasions, to replace myself.
[29:22] SPEAKER_01: So, I spent a lot of time, um, um, on down the line, which means that probably in the evening, uh, listening to, um, real doctors.
[29:35] SPEAKER_01: Um, and, um, one of the real doctors I listen to is a, um, cardiologist from the US, um, he's, he's, um, he's led away on plant based nutrition eating, which actually probably saved my life because, um, I'm 70 years old now.
[29:58] SPEAKER_01: And, uh, I don't, 60 years old, I ended up in Oscar with them.
[30:04] SPEAKER_01: Not, not death threatening, but it's a, um, condition with, um, that's very painful. It's called kidney stones.
[30:12] SPEAKER_00: Oh, yeah.
[30:14] SPEAKER_02: And, uh, I know, I know a couple of people like that.
[30:17] SPEAKER_02: Yeah.
[30:18] SPEAKER_02: And these bones, I'm good.
[30:20] SPEAKER_02: I don't have that.
[30:21] SPEAKER_01: In these bones and gout and you, you know, it's a cumulative, it's accumulation of, of hard living, at least thing is very hard work, meaning that you're working shift work.
[30:31] SPEAKER_00: Yeah.
[30:32] SPEAKER_01: You're eating sometimes at 3 a.m.
[30:35] SPEAKER_01: Um, it just, just place havoc on your body.
[30:38] SPEAKER_01: And it's an accumulation of that kind of a lifestyle and also, um, just not knowing anything different.
[30:46] SPEAKER_01: And, um, I continued to eat and drink, um, the way most people do, but maybe eating and drinking too much.
[30:54] SPEAKER_01: And my body said that's enough.
[30:56] SPEAKER_01: And then I had to figure out what to do next.
[31:00] SPEAKER_01: Um, when I came out of the hospital and recovered, um, our health system doesn't really lend to helping one learn how to eat and what to eat.
[31:16] SPEAKER_01: So, we, we, meaning me and my wife, cut on to, um, Dr. John McDougal, um, who's that plant based, uh, doctor, depending on a number of other doctors, um, and scientists, just to learn.
[31:34] SPEAKER_01: And through that learning, I was able to, um, transform, you know, my whole life, my whole life and my whole physical being.
[31:45] SPEAKER_01: I was, I was, I was quite a problem, um, person looking for trouble, maybe health wise back then, uh, 220 pounds, uh, five foot nine.
[31:58] SPEAKER_01: Um, happy guy, but, um, just, you know, what was going to happen next, but through that little incident I learned and it took some time, it took 10 years.
[32:11] SPEAKER_01: But through that process, I started gaining my health back, gaining my health back, gaining my health back to where I am today at 165 pounds.
[32:21] SPEAKER_01: And I do my doctors blood test every year and I can be happy to say that, um, blood work is 100% radon, all the markers, my, my heart is 100%.
[32:42] SPEAKER_01: Um, and so it gives me confidence and courage to, um, you just go out and work in my business.
[32:53] SPEAKER_02: So you, you were mourning overnight version.
[32:56] SPEAKER_01: I am a, um, because of my scheduling, meaning that my time clock, um, with, in the security business, um, kind of forced me to stay up till the last guard books on duty, which is usually around 12 or 1 a.m.
[33:15] SPEAKER_01: So I'm a, uh, my person to about 12 to 1 a.m. right now and still have been an op at eight, nine, depending what's going on.
[33:27] SPEAKER_02: Um, what, you know, what's keeping you up at night these days apart from your work.
[33:37] SPEAKER_01: What's, what's kidding me up, what's keeping me up is, um, I'm going to say, I'm going to say, I, I plan, I plan my, my, my business in like five year increments increments.
[33:52] SPEAKER_01: Yeah. And I try and look at what's next and what's going to be new for Dan and what's going to be new for Kang guard.
[34:00] SPEAKER_01: And I've been very successful at that because, um, let's go back to 2014, 2015. I had a lot of, a lot of them.
[34:11] SPEAKER_01: I had two businesses, 24 or 7, Phil.
[34:14] SPEAKER_01: And I couldn't replace myself, although I tried twice, moving a supervised, reputable into operations and, um, it was not working.
[34:25] SPEAKER_01: It could not work my expectations.
[34:28] SPEAKER_01: And I started, um, assigning my contracts to my colleagues.
[34:35] SPEAKER_00: Started pairing down.
[34:38] SPEAKER_01: Um, pair down with that part and pair up the other parts that are not going to, um, um, the way on me so much.
[34:51] SPEAKER_01: And that part is called online security guard and private investigation training.
[34:59] SPEAKER_00: Okay.
[35:00] SPEAKER_01: But online.
[35:02] SPEAKER_01: Well, now I have the business working for Dan.
[35:07] SPEAKER_01: So, since 2010, I've worked really hard because in 2010, they mandated online, uh, they mandated training.
[35:16] SPEAKER_01: And, um, in 2010, we did our first couple of classes live in a class.
[35:25] SPEAKER_01: And again, through my endeavors of collaborating with different people and companies, we converted, um, our information to an online program.
[35:40] SPEAKER_01: Well, now the company is working for Dan, 24 or 7, online training.
[35:49] SPEAKER_01: What's keeping me up is thinking about ways, how to build residual income in my business.
[35:58] SPEAKER_01: And actually implementing it.
[36:01] SPEAKER_01: The other part that I've implemented successfully and it's recently is, um, only in 2024.
[36:11] SPEAKER_01: Um, did the provincial government, um, in the security industry say that all guards, all private investigators are now responsible for their own criminal background check.
[36:27] SPEAKER_01: As in the past, upon your renewal of your license every two years, or, or, or just, just to become, um, a PI or security guard, you need to have a background check the ministry, um, of this little general was doing it for us and paying for it.
[36:49] SPEAKER_01: But in 2024, they said, guess what? It's now on you. This is a procedure that we want you to do and you're paying for it.
[36:59] SPEAKER_01: And it was quite a surprise to the industry and especially, um, to security guards who are, are making a, um, a wage, but they're really starting on a middle wage.
[37:14] SPEAKER_01: Um, anyway, again, that's what kept me up at night thinking, okay, how am I going to get this done?
[37:21] SPEAKER_01: And thankfully, there's a beautiful Canadian company, I'm not going to name it, but they are like a leader in, in background checks intern nationally.
[37:33] SPEAKER_01: And I am aligned with them and, and one of their, um, agents to actually perform those background checks every day.
[37:44] SPEAKER_01: Not only, not only not only to our industry, but every industry and for anyone that needs that service, um, where performing that service every day.
[38:00] SPEAKER_02: Well, then we've come to the end of our time. Okay, but it's been really, you know, they can see what you do it. I love your detail and, and some of your observations are going to be really useful for people.
[38:15] SPEAKER_02: So thank you very much for coming on the canvas on to the, I think it's, it's a really interesting episode.
[38:22] SPEAKER_01: Bill, thank you very much. It's been a joy and, um, I just encourage everyone to look at inside themselves really do and say, how can you help society?
[38:36] SPEAKER_01: And what do you want to do?
[38:38] SPEAKER_01: I hope I've inspired them. Thanks Bill.
[38:41] SPEAKER_02: Well, that was terrific. I loved Dan's attention to detail and how that has helped him to build such a successful business.
[38:52] SPEAKER_02: I hope you all enjoyed listening and like me, you got some advice that is really useful for your day to day operations.
[39:01] SPEAKER_02: I'm Phil Bliss. Don't forget to subscribe to our newsletter on our website and subscribe to our YouTube channel as well or subscribe on any one of the major podcast channels.
[39:14] SPEAKER_02: Thanks for listening to Canada's entrepreneur where you meet the entrepreneurs that drive Canada's economy. See you soon.
