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TRANSCRIPTION WITH SPEAKERS
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[00:00] SPEAKER_01: This podcast is sponsored by eBay Canada.
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[00:37] SPEAKER_02: Welcome to Canada's podcast, the number one podcast for entrepreneurs by entrepreneurs.
[00:44] SPEAKER_03: Hello, I'm your host Mario Tonoguzi.
[00:47] SPEAKER_03: And on today's Calgary's podcast, we have Caitlin Bullock,
[00:51] SPEAKER_03: who is co-founder of Enter Solutions in Calgary.
[00:55] SPEAKER_03: Thanks for joining us today, Caitlin.
[00:57] SPEAKER_03: Thanks, Mario. I'm happy to be here.
[00:59] SPEAKER_03: Okay, super. Let's start by just maybe explaining to me what Enter Solutions is and what you guys do.
[01:06] SPEAKER_04: You bet. I'll tell you a bit of a story actually.
[01:09] SPEAKER_04: It's kind of funny how it all came about.
[01:12] SPEAKER_04: So I met my business partner Adam because I selected him for an audit when I was auditing for a client.
[01:19] SPEAKER_04: So that's how we kind of got to know each other a little bit.
[01:24] SPEAKER_04: So he got, as he says, interrogated.
[01:29] SPEAKER_04: That was the start of where we really met each other.
[01:34] SPEAKER_04: And we were working on a project for this client and we had this really difficult project.
[01:42] SPEAKER_04: And it was, you know, high profile and the client was very changing all the time.
[01:50] SPEAKER_04: What they needed, right?
[01:51] SPEAKER_04: And then there was all these different moving parts, subcontractors, contractors, everything.
[01:55] SPEAKER_04: So it was just crazy to get this project out and running smoothly.
[02:00] SPEAKER_04: So finally, we kind of got that rhythm going.
[02:03] SPEAKER_04: And one thing the project manager comes out and his face is just like, why does he see?
[02:07] SPEAKER_04: We say, what's going on?
[02:09] SPEAKER_04: And he goes, the contractor just cleared an entire football field with the trees and the volume.
[02:14] SPEAKER_04: Right? And so we said, you know, at the time I was feeling the role of quality means
[02:21] SPEAKER_04: it was paint when you got to figure out what happens, right?
[02:23] SPEAKER_04: So we're looking at talking to people and figuring it out and that it came down to something so simple
[02:28] SPEAKER_04: that in order to meet a quick change from the client, it skipped a step.
[02:34] SPEAKER_04: And they didn't understand, like it wasn't on their radar of how important that step was.
[02:40] SPEAKER_04: Because you know, it just has been, this is what we do kind of thing.
[02:44] SPEAKER_04: No one really understood the why.
[02:45] SPEAKER_04: So that's when Adam and I, my business partner decided that there's got to be a better way.
[02:51] SPEAKER_04: And there's got to be a way to type processes back to people and have them understand the why
[02:56] SPEAKER_04: and have them be fought in, right?
[02:58] SPEAKER_04: So we came up with this idea of perceptive systems and we just fell in love with it so much and believed in it so much.
[03:05] SPEAKER_04: We, you know, we stopped what we were doing and created into solutions to help companies really win third culture,
[03:13] SPEAKER_04: their people into the processes and use those tools that they have to like fit in and hit this operational sweet spot, you know, or they're running.
[03:23] SPEAKER_03: So what kind of companies, I guess, would this resonate with what you do?
[03:30] SPEAKER_04: So I mean, every company one day as they grow will need processes and procedures.
[03:38] SPEAKER_04: We really help to focus on those small and medium-sized companies as they're really just starting to develop these things, you know,
[03:46] SPEAKER_04: and a lot of our clients typically have been in the oil and gas engineering construction world.
[03:51] SPEAKER_04: I think that's mostly because it's halvery, right?
[03:55] SPEAKER_03: So why, you know, maybe you could answer this question is why wouldn't the company have something like that in place in house?
[04:04] SPEAKER_03: So why do they need to go out of the company to get, I get this processes and everything in place?
[04:12] SPEAKER_04: Love it. Great question.
[04:14] SPEAKER_04: Sometimes we ask that as well.
[04:16] SPEAKER_04: So a lot of times what happens is companies grow, everybody's wearing multiple hats, right?
[04:24] SPEAKER_04: And so often they start to grow and they say, okay, we can no longer just have a conversation over the cubicle or in the office on how to do something.
[04:31] SPEAKER_04: We need to document it and get a process in place.
[04:34] SPEAKER_04: And so it typically ends up happening if they throw it at somebody.
[04:37] SPEAKER_04: Here, solve this problem, right?
[04:40] SPEAKER_04: And this process is trying to figure out what the best way is, right?
[04:43] SPEAKER_04: And so they come up with something they think is right, so they think that's going to be helpful.
[04:48] SPEAKER_04: And they're doing the best they can because nine times at a time they have a full-time job.
[04:53] SPEAKER_05: Yeah.
[04:53] SPEAKER_04: But the fact of that is building these things in a way that really drives business is a lot of work.
[05:00] SPEAKER_04: And so, you know, you're asking somebody to do a full-time job plus another full-time job for a while, right?
[05:07] SPEAKER_04: And so that's really hard.
[05:09] SPEAKER_04: And so what we want to come in and do is help both accelerate that, but bring to the table years and years and years of knowledge with all of our contractors that we have that are specialists in certain areas.
[05:21] SPEAKER_04: To accelerate that and to alleviate, you know, that extra needed resource for a period of time, once it's implemented, it's not so difficult for them to maintain it in-house.
[05:30] SPEAKER_04: But it's getting it off the ground that takes time and effort and stuff, companies are having to recycle the same problems over and over again, right?
[05:40] SPEAKER_03: Yeah, I would imagine that money becomes the bottom line and everything, right?
[05:45] SPEAKER_03: And any decisions that any company makes.
[05:49] SPEAKER_03: So is that the case that you try to make the companies, is that, you know, this impacts your bottom line?
[05:55] SPEAKER_04: Yeah.
[05:56] SPEAKER_04: And, you know, that's a really hard case because a lot of these procedures and processes that they put in place are meant to mitigate these risks, like clearing trees in the wrong area, right?
[06:08] SPEAKER_04: So it's hard to say, hey, if you do this, you'll save money down the road.
[06:13] SPEAKER_04: But I think once people understand the power of real business-driven processes, then they're bought in, right?
[06:21] SPEAKER_04: But getting them to understand that it's not until they've had to put it a few fires or correct things that they really start to buy in.
[06:28] SPEAKER_03: Yeah. How is, you know, obviously, we've been through a difficult time here, you know, with COVID, but also, you know, being in Calgary, you know, the oil price environment.
[06:40] SPEAKER_03: So it's been tough, tough six years now, you know, basically for the city.
[06:46] SPEAKER_03: How is that impacted, but what you guys do in your business?
[06:50] SPEAKER_04: Yeah, you know, especially like COVID had a huge impact, right? Nobody wanted to spend money. Everybody was kind of wait and see.
[06:58] SPEAKER_04: But there was a bit of a silver lining for us because we were able to work on some of the things that we had dropped about, but didn't have time to do.
[07:08] SPEAKER_04: Yeah. You know, so we were able to automate a lot of things and we've came up with a really cool platform and solution to be able to provide our services online.
[07:20] SPEAKER_04: And in a way where small to medium-sized companies where we want to focus can afford it, right?
[07:25] SPEAKER_04: So we've actually built it in a way where we help train their people, give them starting tools and templates and things to go.
[07:34] SPEAKER_04: And then they get key interfaces with us. So it alleviates that typical consultant sits in your office, does all the work throws it at you kind of scenario, right?
[07:43] SPEAKER_04: No.
[07:44] SPEAKER_04: So that part allowed us to do that. And you know, we're starting to see movement now, which is nice.
[07:50] SPEAKER_04: But the thing that helps what we do is that a lot of regulations have to do this stuff.
[07:57] SPEAKER_05: Yeah.
[07:58] SPEAKER_04: So, you know, even in a downturn, you still have to be compliant to these expectations and client requirements as well as regulatory and funny enough, a lot of small obedience as this is, don't really understand the commitments that they make.
[08:14] SPEAKER_04: You know, they're great examples.
[08:16] SPEAKER_04: We had a client who was asking me a question, I said, well, well, it'll be in this procedure that you have.
[08:21] SPEAKER_04: They've turned around and said, why don't I have a procedure? I said, but you shared it's very relation.
[08:26] SPEAKER_04: Right?
[08:27] SPEAKER_04: Oh, okay. Let's get you on board.
[08:29] SPEAKER_04: You know, so I think.
[08:31] SPEAKER_03: Do you think, you know, in times like these, when challenging times and tough times, it's even more important for companies to do stuff like this?
[08:42] SPEAKER_04: You know, that's a great point. There's a lot of efficiencies that, you know, we need to make because times are fruitful and, you know, as exciting as they were before, especially in the oil and gas industry where, you know, people don't really have to worry about efficiencies or, or that kind of thing because the companies were all just making money, right?
[09:03] SPEAKER_04: Now we have to really look at how we're doing things.
[09:06] SPEAKER_04: I think that's really important as well as there's so much change Mario with COVID, with how we're doing business.
[09:13] SPEAKER_04: And we really need to capture that because as we start to ramp up, again, what is the process? The process hasn't changed.
[09:21] SPEAKER_04: So how do you want for it? A new person or bring somebody back, right? Who's maybe been furloughed or on Matt Leapur or whatever.
[09:27] SPEAKER_04: So you need to have those processes in place.
[09:29] SPEAKER_04: And you need to be realistic to our new way.
[09:33] SPEAKER_03: Do you know, you know who Jim Gray is?
[09:36] SPEAKER_03: No, he's Jim Gray.
[09:37] SPEAKER_03: Jim Gray, okay. And for all those listeners out there that don't know Jim Gray is kind of an iconic business guy in Calgary and older gentleman who is part of the oil patch, etc.
[09:48] SPEAKER_03: A couple of years ago, a videographer, you know, Jeff Bradshaw, he runs a video company in Calgary.
[09:56] SPEAKER_03: He started a website camp named where he had snippets from different people, including like Marinenshi and other community and business leaders talking about getting through in every session.
[10:12] SPEAKER_03: This was a couple of years back.
[10:13] SPEAKER_03: And Jim Gray, I will never forget what he said. He said sometimes a recession is good because it forces companies to look at their processes and what they do, why they do it, etc.
[10:29] SPEAKER_03: Because in the good old days, they know in the oil patch, you know, companies really didn't care, right?
[10:35] SPEAKER_03: Because they had money coming in like crazy, flowing like the raging bull river, right, flowing into their coffers.
[10:44] SPEAKER_03: But when times are tough, it forces them to look.
[10:47] SPEAKER_03: Is that what you're seeing today with a lot of companies?
[10:50] SPEAKER_04: Definitely. Definitely. People are taking a look at it.
[10:53] SPEAKER_04: And they're also taking a look at, like you said, not just their processes, but their services, right?
[10:59] SPEAKER_04: If we don't look to embrace change and to address the needs and the economy changes as our environment changes, you know, we become obsolete and become the blockbusters of the world.
[11:12] SPEAKER_03: Yeah, exactly.
[11:14] SPEAKER_03: So what's it like running a business in Calgary these days?
[11:18] SPEAKER_04: In Calgary specifically, it's hard right now. Like I found the downturn, it's difficult, right?
[11:27] SPEAKER_04: There's just sort of this apprehension still.
[11:30] SPEAKER_04: And I was downtown in the plus 15s the other day and everybody's wearing masks and by everybody, I mean the total of 20 people that I saw.
[11:36] SPEAKER_05: Yeah.
[11:37] SPEAKER_04: You know, and that it's just not the hubbub and the energy that used to be downtown.
[11:42] SPEAKER_04: And that's, it's sad.
[11:45] SPEAKER_04: And I guess it's a little bit, yeah, disheartening to not see it.
[11:49] SPEAKER_04: And I think that's a couple of, you know, COVID and the downturn of my own gas.
[11:53] SPEAKER_04: And so it's difficult because you're not out there networking.
[11:57] SPEAKER_04: You're not running into people in the plus of themes and having those conversations.
[12:00] SPEAKER_04: And that's, it's surprising how much, like small business owners, like look for those touch points to really connect with people and connect with potential clients and meet people.
[12:11] SPEAKER_04: And now it's all digital.
[12:14] SPEAKER_04: So if you don't have a way to reach out to people digitally, you're not doing it.
[12:17] SPEAKER_03: You're funny. You mentioned the plus 15.
[12:19] SPEAKER_03: I remember a few years ago, a friend of mine telling me that she, she was talking to one of her friends who had been laid off from the oil patch.
[12:30] SPEAKER_03: And she told them, just go and walk around the plus 15s.
[12:34] SPEAKER_03: You never know who you run into and et cetera.
[12:37] SPEAKER_03: And it was great piece of advice because at that time, right, everybody goes through and walking around the plus 15s are walking up and down, Stephen Avenue and, and you run into people.
[12:48] SPEAKER_03: And fortunately, those connections now are lost because of, you know, the situation over and yeah.
[12:55] SPEAKER_03: Yeah. So as you look forward, as a business owner, what, what do you think?
[13:04] SPEAKER_03: Some of the biggest lessons from a business standpoint is that we've learned through this pandemic.
[13:12] SPEAKER_04: Thank you to really the biggest thing is, you know, embrace change and and have a look.
[13:20] SPEAKER_04: So, you know, I talked about being able to change our services to digital.
[13:24] SPEAKER_04: We also changed our marketing and our dynamic to digital, you know, and so many companies didn't have to do that before.
[13:32] SPEAKER_04: Like we talked about all you run into people with plus 15s, all you know, your client base, but so much is changing.
[13:38] SPEAKER_04: So many people are either getting acquired or merging or dissolving through this, that your client base is changing.
[13:47] SPEAKER_04: So if you don't have a way to to change yourself and be dynamic, like that is so key.
[13:53] SPEAKER_04: And really looking internal and not only the processes, but your own business strategy, right, and checking in on our regular basis.
[14:02] SPEAKER_04: Because it so much at you, we talk about process, so much of processes all we do this annually.
[14:07] SPEAKER_05: Yeah.
[14:08] SPEAKER_04: I know it's not good enough anymore guys, like you got to be looking at this stuff, but the world is changing so fast that you're going to miss the boat if you only check in annually, whether that's business strategy meetings, performance reviews, you know, looking at your processes.
[14:21] SPEAKER_04: If you're looking at the manually, that's what.
[14:24] SPEAKER_03: That's true. You can let me left behind very quickly, right?
[14:29] SPEAKER_04: Yeah, so we need to look at our processes. We need to check in more regularly than we ever had before.
[14:35] SPEAKER_01: This podcast is sponsored by eBay Canada.
[14:38] SPEAKER_01: eBay Canada is powering Canadian small businesses go to eBay.ca forward slash up and running, open your new global e-commerce business.
[14:48] SPEAKER_03: How difficult is that, you know, especially let's drill it down to a small business owner that may just have a handful of staff, right?
[14:57] SPEAKER_03: That small business owner, they're busy doing their business, right?
[15:02] SPEAKER_03: And, you know, so how difficult is it for them to take that time away from whatever, say they're the chef of a restaurant and to do this other part?
[15:15] SPEAKER_04: Yeah, it's hard. It's hard because it's what we like to talk about is you got the whirlwind, right?
[15:21] SPEAKER_04: The whirlwind is your day to day, your putt and pliers, your running the business, your doing stuff and small business owners are typically wearing three different hats as far as holes go.
[15:29] SPEAKER_04: You know, they're busy, but it's a matter of setting aside a very specific amount of time and it doesn't have to be much.
[15:36] SPEAKER_04: And typically when you're looking at business strategy, you're setting aside once you've decided what your focus is in your strategy, you're setting aside 15 minutes weekly.
[15:46] SPEAKER_04: What to be accomplished, what are our obstacles and what's next and that's it. And like, but if you don't clear that 15 minutes out of your whirlwind, it just sits on the back of the room.
[15:58] SPEAKER_04: It sits. Oh yeah, I wanted to do it. You've got to be committed.
[16:01] SPEAKER_03: Yeah, you know, I really, this resonates with me as well, right? Because I have my own little small business company, my communications company.
[16:11] SPEAKER_03: And, you know, I remember a few years ago, a friend of mine, he's an artist like a painter, right?
[16:17] SPEAKER_03: And quite famous, actually, in Calgary. But he remember him telling me, he said, Mario, I've got two jobs.
[16:23] SPEAKER_03: And I said, what do you mean? He said, well, first of all, I'm the artist. That's my bread and butter.
[16:29] SPEAKER_03: But the second part of it is, is the business side of that, right? So I have to do my marketing, you know, I have to, you know, the, you know, I'm a salesman too, et cetera, et cetera.
[16:40] SPEAKER_03: And you didn't truly understand that until I did it on my own, right? And set up my own little company and go, hold these smoke, you know what?
[16:48] SPEAKER_03: He was right. And do you think a lot of the small business owners don't understand that, or that they really have to compartmentalize and make sure that certain parts of their, I guess, the roles are taken care of?
[17:04] SPEAKER_04: Yeah, absolutely. And, you know, it's so valuable. A lot of us entrepreneurs started business because we love our offering.
[17:11] SPEAKER_04: Yeah. Not because we're good at business.
[17:13] SPEAKER_04: Yeah, exactly. Right. So I mean, you have to understand like you're a business, whether you're a one-man show, a 10-man show, or a 100-man show, you still have all of these department, right, marketing sales, human resources, like IT, we become a business owner, you're wearing all those hats and until you hire somebody to hand that hat off.
[17:37] SPEAKER_04: And this is where processes are so important is that I have an idea the way I want it done.
[17:43] SPEAKER_04: So when I hand that hat off, how do I communicate my expectations, right? And then as all of these get handed off to different people, like how do you communicate, how do you want it done so that you're confident as the business owner to look up out of being in the business so you can work on the business?
[18:00] SPEAKER_03: So with all the challenges that are out there, especially today for being an entrepreneur, why do you like being an entrepreneur?
[18:10] SPEAKER_04: You know, that's a great question. It's a lot of challenges.
[18:13] SPEAKER_03: Wouldn't it be easier to get a job where somebody else is just paying you and you just go to the office and that you don't have to worry about anything else.
[18:20] SPEAKER_03: You got your money coming in, you got your benefits coming in done.
[18:26] SPEAKER_04: Absolutely. Totally. Yeah, absolutely. That would be a lot easier. In fact, my husband reminds me how much easier it would be if I did that on a regular basis.
[18:34] SPEAKER_03: I think about as dumbed as well.
[18:38] SPEAKER_04: Honestly, it comes down to just this passion. I really believe in being able to work with other businesses and help them succeed.
[18:49] SPEAKER_04: We believe that the pool is greater than the sum of its parts. And when you get a company working in that operational business bottom, and it's explosive what you can do and just being able to see that change is, I mean, that's what it's what feels me.
[19:05] SPEAKER_04: And it's a passion. It's a passion to see that and believe that we can help other businesses succeed and create an atmosphere in a company where people can't wait to plug in. That's how I feel every day.
[19:16] SPEAKER_04: I can't wait to plug in and start my day. And so it's just, it's been really exciting. And I think one of the things that has been so important, you know, most entrepreneurs are doing the loan.
[19:27] SPEAKER_04: And I started, I started to enter with my business partner. And that has been so valuable to have somebody to collaborate with, to have somebody like when I'm down, I, you know, talks me off the ledge vice versa.
[19:43] SPEAKER_04: We build each other up and support each other. And as difficult as partnerships can be like it has been so valuable to really taking it to the next level and being able to keep the passion going.
[19:55] SPEAKER_03: So do you recall any best piece of entrepreneurial advice that you've ever received best advice for being an entrepreneur?
[20:05] SPEAKER_04: That for me, I think the best piece of advice I would give is connect with other people network, not for clients sake, but, you know, long ago, Adam and I decided to build a recall, the end to network of innovative do it.
[20:22] SPEAKER_04: And the fact of the matter is as most people would otherwise be competitors. Right. But there, you know, they might have a niche subject matter experts in different areas like HR or health and safety or marketing.
[20:36] SPEAKER_04: But they're consultants all the same. But we work with these guys, we brainstorm with these guys and we pull them in and, man, having support, having other people who go through it, you can talk to, you can throw ideas against.
[20:48] SPEAKER_04: Or, you know, you get a contract that's just too big for your company to handle. You bring people in having that team and it's lonely. It can be lonely, right. And it can be a tough go.
[20:59] SPEAKER_04: So connect with people. It's not about, you know, a little, if I connect with them, they might take work away from no, no, they can add to you.
[21:07] SPEAKER_04: Yeah, yeah. It's too much to be graded on the some of its parts, even when you're talking about entrepreneurs and networking. Other people have blaze these trails. So, you know, learn from them.
[21:19] SPEAKER_03: So I don't know about you, but I know myself that, you know, being on your own and doing your own, you know, you're being an entrepreneur and a small business owner takes a lot of time.
[21:33] SPEAKER_03: You know, you go to a nine to five jobs, nine to five job. Boom, you're done, right. And we're an entrepreneur those days can turn into 10, 12 hour days.
[21:43] SPEAKER_03: How do you find the work-life balance? How do you juggle that in as a small business owner?
[21:52] SPEAKER_04: Yeah, you're absolutely right. Like turning off sometimes isn't an option. But I personally, what I do is I set time aside to turn off whether I'm out of range, but I mentally prepare myself, you know, for this time, you know, this is what I'm doing a while back.
[22:13] SPEAKER_04: I was doing this sort of self-discovery and I was looking at, okay, here's my time wheel. 24 hours a day. So much asleep, so much sleep at the time.
[22:24] SPEAKER_04: You know, do that.
[22:26] SPEAKER_04: So, and I lived at my time wheel and I literally had tops two hours with my family a day, one hour in the morning and like an hour and a half at night.
[22:39] SPEAKER_04: And I was, I personally wasn't okay with that. I said, then how do I change any of this? I looked at it and I said, well, no, I'm not going to keep my kid up to the night.
[22:47] SPEAKER_04: So what do I do? And I realized that I can't change how much time, but I can change being present.
[22:55] SPEAKER_05: Yeah.
[22:56] SPEAKER_04: And so I really changed, for that time, I shut down. I said, this is my two hours. I put my phone away. I put the distractions away and I was present in that time.
[23:07] SPEAKER_04: And so the work, like, balance isn't always about how much time, but how present you are in the time.
[23:14] SPEAKER_03: Yeah. And I think the other thing too about that is, I don't think people understand how beneficial that can be for their actual work, right?
[23:26] SPEAKER_03: We all need to have time to relax and, and to be reenergized so to speak, right?
[23:34] SPEAKER_04: Yeah, but it's the expectations we have of ourselves, right?
[23:37] SPEAKER_03: Yeah.
[23:38] SPEAKER_04: It's all, I've got to be doing this. I've got to be doing this, but you're so right, Mario. Like, it's funny enough, I always take maybe once a month a day out of my schedule for me to go hiking.
[23:49] SPEAKER_03: Oh, that's good. Yeah.
[23:51] SPEAKER_03: I do the same thing, actually. But see, they're hiking or going on a patio and having a beer somewhere.
[23:56] SPEAKER_03: Right?
[23:58] SPEAKER_04: But consistently, every day I take to hike something big happens, like something, something clicks, an answer comes, you know, a client calls and says, Hey, let's get started on that scope of work.
[24:10] SPEAKER_04: And I just, I feel like it's an energy thing, right?
[24:13] SPEAKER_03: See, that's, that's a great point because one of the questions that, you know, normally asked in these interviews is where the people's inspirations come from and ideas, etc.
[24:26] SPEAKER_03: I have mine the same way. I know, you know, when I go out and I try to go out on a daily walk, etc.
[24:31] SPEAKER_03: I find that, that, yeah, even though I'm kind of a way from, from the work, things were just popping to my head, right?
[24:41] SPEAKER_03: And I find out with a lot of people is that sometimes they need to be a way from that tunnel vision of what they're doing and their jobs to let the ideas and creatively creativity flow, I guess.
[24:57] SPEAKER_04: Totally. Yeah, I 100% agree. Like that's the things really, you never really turn off as an entrepreneur, you never really turn off your mind as I was going into the background.
[25:06] SPEAKER_04: Right? So we have to look at those as actual, like, beneficial to our company. And it really is. But, you know, we talked about entrepreneurs and ideas.
[25:17] SPEAKER_04: Then we never have, we're never for lack of ideas as entrepreneurs. We call it the shiny things effect, right?
[25:25] SPEAKER_04: We want to chase every shiny thing and we have to make sure we're chasing the right shiny things, right? Because, you know, we want it all. That's a great idea. Let's do it. Let's do it.
[25:32] SPEAKER_04: But we then we're executing on 100 shiny things and it becomes non realistic.
[25:37] SPEAKER_03: Well, thanks a lot, Caitlin for joining us today.
[25:41] SPEAKER_04: Thanks, Mario. I appreciate you having me on.
[25:43] SPEAKER_03: Okay, great. That was Caitlin Volak, who is co founder of Enter Solutions in Caligary.
[25:49] SPEAKER_03: This has been Caligary's podcast on Canada's podcast network. I'm your host Mario Toneguzi. Follow us on Instagram, Facebook, LinkedIn, YouTube and Twitter. Thanks for joining us today.
[26:02] SPEAKER_01: This podcast is sponsored by eBay Canada. eBay Canada is here to help. They've been supporting Canadian small business retailers for 25 years and their up and running program is getting Canadian businesses online today.
[26:15] SPEAKER_01: Visit ebay.ca forward slash up and running. Stay local and sell global with eBay.
