Adrien Lavoie est le propriétaire de wooki.com, un site web se spécialisant dans la vente de souliers de marques connus à prix réduits

Episode
Adrien Lavoie est le propriétaire de wooki.com, un site web se spécialisant dans la vente de souliers de marques connus à...
Key takeaways
- Starting with online marketplaces like eBay provides an excellent low-risk way to learn e-commerce fundamentals before building your own platform.
- Establishing good customer service habits from the beginning, such as fast shipping and quick response times, is crucial for long-term success in online retail.
- Small companies have a significant advantage over large retailers in adapting quickly to e-commerce and can pivot operations more easily.
- Expanding to international markets is essential for Canadian businesses due to the limited domestic market of 35 million people compared to larger global markets.
- Building a sustainable business means balancing hard work with quality of life, rather than working excessive hours just for the sake of growth.
Transcript
Full transcript page · Interactive episode
============================================================ TRANSCRIPTION WITH SPEAKERS ============================================================ [00:00] SPEAKER_00: This podcast is sponsored by eBay Canada. [00:02] SPEAKER_00: eBay Canada is here to help. [00:04] SPEAKER_00: They've been supporting Canadian small business retailers for 25 years [00:08] SPEAKER_00: and have recently launched their up and running program [00:11] SPEAKER_00: to meet an urgent need to get businesses online today. [00:16] SPEAKER_00: New business sellers can get a free e-commerce store for 90 days [00:19] SPEAKER_00: when they visit ebay.ca slash up and running. [00:23] SPEAKER_00: Offer open until August 22nd. [00:26] SPEAKER_01: It's Qua Backspotcast on the Canada's Podcast Network. [00:57] Speaker UNKNOWN: With that specific moment, it was your second most successful [00:58] Speaker UNKNOWN: event in every fabric submitted a tour of your classes. [00:59] SPEAKER_02: I wrote a book into mobile calls via SoR rational [01:08] Speaker UNKNOWN: [01:08] Speaker UNKNOWN: [01:08] Speaker UNKNOWN: from clarity. [01:08] Speaker UNKNOWN: My audience applied to the All Music Special [01:11] SPEAKER_02: and I also said, [01:15] SPEAKER_02: everything was really well built to collaborate with everyone here [01:20] Speaker UNKNOWN: [01:25] SPEAKER_02: online younger folks. [01:26] SPEAKER_02: I was a photographer, I was a good photographer. [01:31] SPEAKER_02: The owner started to put more effort into the front line. [01:36] SPEAKER_02: I didn't forget to put a mechanic in the water tank, [01:40] SPEAKER_02: to sign with our employees to make the front line. [01:43] SPEAKER_02: It also grew up in the field, so it's a bit there that I developed my talents [01:51] SPEAKER_02: and my knowledge in the front line. [01:55] SPEAKER_01: Before you started, did you see your own company? [01:59] SPEAKER_01: Did you find the Fibre company? [02:02] SPEAKER_01: Did you develop your own company? [02:06] SPEAKER_02: I think it's difficult to say because in 2005, I was 14 years old. [02:13] SPEAKER_02: I didn't have a lot of opportunities to work with young people. [02:17] SPEAKER_02: I started working very hard. [02:21] SPEAKER_02: I kept my money to go to the hotel, I didn't have a big sponsor. [02:26] SPEAKER_02: But I thought it was a lot of help because at that moment, [02:30] SPEAKER_02: I was alive with the trans-action lines, the money, I had to go to the market, [02:34] SPEAKER_02: this money that was sent by international companies. [02:38] SPEAKER_02: What I did in my life was that I had chosen the water bottles I had used [02:44] SPEAKER_02: or the ones I had trained in my garage, and it was possible for me to put them in the water tank. [02:48] SPEAKER_02: I saw that there was an argument with the people I bought. [02:51] SPEAKER_02: I was doing a silent line like that. [02:54] SPEAKER_02: It allowed me to do it in the water tank, especially in the water tank. [03:00] SPEAKER_01: Today, what can people find on your point? [03:04] SPEAKER_01: What is your clientele type? [03:06] SPEAKER_01: What are the products you share? [03:08] SPEAKER_02: Yes, but I didn't mention them. [03:10] SPEAKER_02: I did the front line to link to your team. [03:15] SPEAKER_02: We specialize in the product liquidation. [03:20] SPEAKER_02: You can find products from the market. [03:25] SPEAKER_02: It's brands that are famous. [03:26] SPEAKER_02: I think Adidas, Asix, Puma, Sperry. [03:30] SPEAKER_02: They are well known brands, but at least they are. [03:33] SPEAKER_02: If I could find Winners in the market, if we want to. [03:42] SPEAKER_02: I can share with you some of the people in Canada. [03:48] SPEAKER_02: There are a lot of people in the world. [03:51] SPEAKER_02: We can share them very quickly. [03:53] SPEAKER_02: We can find a small niche. [03:57] SPEAKER_02: We have a lot of suggestions. [03:58] SPEAKER_02: We have a lot of things to do. [04:03] SPEAKER_02: Some sports artists are very old, but it's 85% of them. [04:10] SPEAKER_01: As you started to define your expertise in commercial links, [04:16] SPEAKER_01: was there always an online company? [04:19] SPEAKER_01: Or was there a transition? [04:21] SPEAKER_01: Was there an event that happened that you said, [04:24] SPEAKER_01: we really need to focus on it online to be able to meet our clients? [04:28] SPEAKER_01: How did it start? [04:29] SPEAKER_01: It started in 2011. [04:34] SPEAKER_02: I started working on my website. [04:36] SPEAKER_02: It was my bakery, a workshop in the community. [04:40] SPEAKER_02: It was an exceptional project. [04:42] SPEAKER_02: I started working on my own. [04:45] SPEAKER_02: I started to develop my own website. [04:48] SPEAKER_02: I started to find a partner with me at that time. [04:53] Speaker UNKNOWN: I started to work on my own. [04:54] SPEAKER_02: I started to find my own distributors to buy products. [04:58] SPEAKER_02: It started as a side project. [05:04] SPEAKER_02: In 2013, we competed before, [05:09] SPEAKER_02: started working on sketchboards. [05:13] SPEAKER_02: We were initially very advanced. [05:17] SPEAKER_02: I places then a connector for selling my assets. [05:23] Speaker UNKNOWN: My job was a house and so... [05:25] SPEAKER_02: Well, my parents told me that I look for quite a decent home. [05:30] SPEAKER_02: So it was fine, I could have put this on the table to open my storefront if we want [05:37] SPEAKER_02: with the following. [05:38] SPEAKER_02: And finally, one of the reasons why I opened the storefront, this store is [05:43] SPEAKER_02: a store in the middle of the building. [05:45] SPEAKER_02: It's because there are a lot of brands with which I open it for purchase products. [05:51] SPEAKER_02: If you don't want to let me buy the product, I also have a store in my office. [05:56] SPEAKER_02: It's not a shop that sells in their shoes. [06:00] SPEAKER_02: So it's a shop that has a commercial location to buy products. [06:07] SPEAKER_01: And how did it start? [06:09] SPEAKER_01: If I understand how you open the storefront, the storefront, the storefront, [06:16] SPEAKER_01: the storefront, to give you this accessibility, [06:19] SPEAKER_01: then what did you learn from this storefront, and why was it online? [06:26] SPEAKER_02: Well, it was really an experience. [06:30] SPEAKER_02: I don't know, not at the moment. [06:31] SPEAKER_02: I was in the storefront, I mean, if I were to go, it would be fun to meet you online. [06:36] SPEAKER_02: At some points, I would like to see other stores that would open their doors. [06:41] SPEAKER_02: They would be very nice to have a lot of people in the storefront. [06:44] SPEAKER_02: But I wasn't a marketing wizard. [06:47] SPEAKER_02: I wasn't very good at that. [06:48] SPEAKER_02: I think it's more my time to go to the store and put them in the store. [06:52] SPEAKER_02: So I pushed a little bit, because people in my store had a nice sign. [06:57] SPEAKER_02: I had a nice store, I had a great vitrine, I could see Saint Joseph, [07:01] SPEAKER_02: who is one of the main owners of Agatino. [07:05] SPEAKER_02: But it wasn't a bit rough. [07:07] SPEAKER_02: Suppose I had just my physical event, I would never have been on the YouTube. [07:12] SPEAKER_02: It's really the front-end that made me grow up and grow. [07:15] SPEAKER_02: And then, finally, after two years, I started to train my virtual stores in the store. [07:23] SPEAKER_02: To finally get the plants on the ground, then I just finished my job, [07:29] SPEAKER_02: and I just used the place as a different place. [07:33] SPEAKER_00: This podcast is sponsored by eBay Canada. [07:36] SPEAKER_00: eBay Canada is powering Canadian small businesses. [07:39] SPEAKER_00: Go to eBay.ca, slash up and running, to open your online shop. [07:45] SPEAKER_01: Okay. [07:46] SPEAKER_01: And at this moment, I'm sure there are a lot of people who are saying, [07:50] SPEAKER_01: we see a lot of commercial links or people who are interested in commercial links, [07:54] SPEAKER_01: especially with the current situation, and the world we're talking about. [07:58] SPEAKER_01: We see Amazon, the big companies that make a lot of commercial links. [08:04] SPEAKER_01: You know, if you have a advice to someone who wants to start, [08:07] SPEAKER_01: then it's what platform, what do you think was the success factor for commercial links? [08:14] SPEAKER_02: Well, as I mentioned, with my old boss, I started to live on eBay. [08:21] SPEAKER_02: And for this particular moment, it was only on this platform that I went to, [08:28] SPEAKER_02: I don't know, three or four years later, because on eBay, [08:32] SPEAKER_02: it was extremely easy to start. [08:35] SPEAKER_02: And at this moment, I was able to make the transactions. [08:39] SPEAKER_02: It was very easy to put together, and make the links. [08:45] SPEAKER_02: And I think it's really a lot of help. [08:47] SPEAKER_02: Often, it's the people who buy a lot of business. [08:50] SPEAKER_02: They have the products here. [08:52] SPEAKER_02: In my case, in Canada, only 35 million people, [08:56] SPEAKER_02: the big model of people, 35 million people, [08:59] SPEAKER_02: who have business in 10 times more. [09:01] SPEAKER_02: So, it's very easy to make a click on the international market. [09:09] SPEAKER_02: And, obviously, the international markets are just a huge market. [09:14] SPEAKER_02: And simply, having these products in one place, [09:19] SPEAKER_02: possibly affordable, it's already a first step. [09:22] SPEAKER_02: It's the first step. [09:24] SPEAKER_02: And at least, I have 75% of the money in the international market. [09:29] SPEAKER_02: I don't know, the last five years. [09:32] SPEAKER_02: Especially at the beginning, it was crucial for me. [09:35] SPEAKER_02: It was only sales in Canada. [09:36] SPEAKER_02: It was a bit difficult. [09:39] SPEAKER_02: So, eBay definitely was a key point in my career, [09:45] SPEAKER_02: in front of me. [09:47] SPEAKER_01: Super, because what is the vision that is for your life, [09:51] SPEAKER_01: for your entrepreneurs, for your companies, in the next years? [09:57] SPEAKER_02: Well, it's a bit of a mischief that the company has a big entrepreneur. [10:03] SPEAKER_02: We have a entrepreneur who has a career, [10:05] SPEAKER_02: but we are still a small company. [10:07] SPEAKER_02: We are only 4 years older than this month. [10:11] SPEAKER_02: So, it's still... [10:12] SPEAKER_02: It's the beauty of also starting a new company, [10:14] SPEAKER_02: the startup ones, we can start from the good ones. [10:17] SPEAKER_02: There are big companies that are extremely difficult. [10:20] SPEAKER_02: It's not that the moment of a little advantage of that, [10:24] SPEAKER_02: it's that for the big entrepreneurs who have the 100-member of storefronts [10:28] SPEAKER_02: who are presently, are a little bit in the back of the business. [10:33] SPEAKER_02: So, for these big entrepreneurs, [10:35] SPEAKER_02: it's much harder to make the line-up the virtual marriage [10:39] SPEAKER_02: for small companies like mine. [10:41] SPEAKER_02: I mean, it's very simple, I can turn on a diesel, [10:46] SPEAKER_02: and it will be fine. [10:47] SPEAKER_02: So, we can talk about the good habits, too. [10:49] SPEAKER_02: There are so many people who have this... [10:54] SPEAKER_02: They are big companies, [10:56] SPEAKER_02: and they wait 3-4 days, [10:58] SPEAKER_02: 1-2 weeks for their product [11:01] SPEAKER_02: in the business of people who make the Internet advance for a long time. [11:06] SPEAKER_02: It's impossible. [11:08] SPEAKER_02: I can't believe it's important to have good habits. [11:11] SPEAKER_02: And as for example, our employees, [11:13] SPEAKER_02: the people who bought the same house, [11:15] SPEAKER_02: who sent the same house to the North, [11:18] SPEAKER_02: 3-4 hours or something like that. [11:20] SPEAKER_02: So, people everywhere, [11:21] SPEAKER_02: are good or good, [11:23] SPEAKER_02: very good. [11:23] SPEAKER_02: They will produce the same house. [11:27] SPEAKER_02: So, that's very... [11:29] SPEAKER_02: It's important to have good habits from the start. [11:33] SPEAKER_01: From the start, from the start, [11:34] SPEAKER_01: and from the start, [11:34] SPEAKER_01: it's really important to have a good name. [11:41] SPEAKER_01: I think that it's a good value for you, [11:44] SPEAKER_01: for your company, [11:45] SPEAKER_01: for those who are satisfied [11:47] SPEAKER_01: and for the strength of a small company, [11:50] SPEAKER_01: for our company, [11:51] SPEAKER_01: for those who have more control of the line with your clientele, [11:53] SPEAKER_01: to offer a rapidity that the big companies [11:56] SPEAKER_01: will never be able to do what they want. [11:59] SPEAKER_02: Exactly. [12:00] SPEAKER_02: And I think that to come back to the third-party marketplace, [12:07] SPEAKER_02: the IBS or the Amazon of the world, [12:09] SPEAKER_02: it was a good school for me to learn a little bit [12:13] SPEAKER_02: what are the key criteria. [12:16] SPEAKER_02: We have to respond to clients, [12:18] SPEAKER_02: it's a long time, [12:18] SPEAKER_02: we have to send the call, [12:20] SPEAKER_02: we have to send the number of people to follow. [12:23] SPEAKER_02: Because of that, it was an excellent school for me, [12:25] SPEAKER_02: for learning a little bit. [12:27] SPEAKER_02: And then, very little risk, [12:28] SPEAKER_02: especially to read about that. [12:30] SPEAKER_02: I think that, honestly, [12:31] SPEAKER_02: marketing, [12:33] SPEAKER_02: we don't need to engage with people, [12:35] SPEAKER_02: sometimes publicize, [12:36] SPEAKER_02: we don't need to do publicize. [12:38] SPEAKER_02: Obviously, there are people who are related [12:39] SPEAKER_02: to sell all these platforms. [12:42] SPEAKER_02: But in my opinion, [12:43] SPEAKER_02: it was a very small comparison to risk. [12:47] SPEAKER_02: It allowed me to accomplish what I do today. [12:51] SPEAKER_01: I'm talking about the fact that you are in Gattino, [12:54] SPEAKER_01: is there a lot of things that you want to think about, [12:58] SPEAKER_01: your enterprise, [12:59] SPEAKER_01: or do you want to be able to relax [13:02] SPEAKER_01: by all the movements [13:04] SPEAKER_01: that the entrepreneur can bring in your life? [13:06] SPEAKER_02: Yes, I don't know how to do it. [13:09] SPEAKER_02: I don't know how to do it. [13:13] SPEAKER_02: It's the end of the week, [13:14] SPEAKER_02: so it allows me to have a little rest. [13:17] SPEAKER_02: In Gattino, there is the Gattino, [13:19] SPEAKER_02: which is really a beautiful place. [13:22] SPEAKER_02: We are just outside the national capital of Ottawa. [13:27] SPEAKER_02: If possible, there is no way to get out of it, [13:29] SPEAKER_02: it's not more or less, [13:30] SPEAKER_02: definitely. [13:31] SPEAKER_02: But I do a lot of mountains, [13:32] SPEAKER_02: I go to different places, [13:35] SPEAKER_02: I'm not far from the park. [13:36] SPEAKER_02: For me, it's super. [13:37] SPEAKER_02: It allows me to get a little bit of time [13:39] SPEAKER_02: from the water. [13:40] SPEAKER_02: And then I can come back to my computer. [13:42] Speaker UNKNOWN: I'm going to be a little bit of a kid. [13:45] SPEAKER_01: So, I see that, obviously, [13:47] SPEAKER_01: to be able to have a computer in the lane, [13:49] SPEAKER_01: you have to be passionate about technology, [13:51] SPEAKER_01: and how it works. [13:54] SPEAKER_01: What does it feel like to have a typical day for you? [13:56] SPEAKER_01: Is it your computer, [13:59] SPEAKER_01: the time you wake up? [14:00] SPEAKER_01: Is it like a routine that allows you to be productive, [14:04] SPEAKER_01: and be focused on your company [14:06] SPEAKER_01: in the next week, in the next day? [14:09] SPEAKER_02: I would say that the beauty of being your own boss [14:12] SPEAKER_02: is that it allows you to choose your mistakes. [14:16] SPEAKER_02: So, it's interesting because we can choose a kind of [14:18] SPEAKER_02: just a little bit better for work. [14:21] SPEAKER_02: So, if anything you don't like, [14:23] SPEAKER_02: I'm going to try to put as much effort as possible. [14:26] SPEAKER_02: If anything you like, [14:27] SPEAKER_02: it's fun. [14:28] SPEAKER_02: Of course, I'm going to spend time on it. [14:32] SPEAKER_02: But I think a little bit of the time I was at the university, [14:34] SPEAKER_02: I tried to find the co-investors, [14:36] SPEAKER_02: which were the most interesting ones, [14:39] SPEAKER_02: with the most possible hours of course, [14:42] SPEAKER_02: in the future, I told you something like that, [14:44] SPEAKER_02: so I don't like to have time for it. [14:45] SPEAKER_02: So, I take a little bit of the decisions [14:47] SPEAKER_02: between the reality of this feeling. [14:50] SPEAKER_02: I mean, I love it, [14:52] SPEAKER_02: it's the time I can put big efforts in my company. [14:55] SPEAKER_02: At the same time, [14:56] SPEAKER_02: I don't know the generation you're going to work for, [14:59] SPEAKER_02: 80 hours a week, [15:00] SPEAKER_02: I think it's a good idea to have a company [15:03] SPEAKER_02: that has a very effective enterprise, [15:04] SPEAKER_02: but still has the ability to take advantage of the future. [15:08] SPEAKER_01: And when you don't work, [15:09] SPEAKER_01: it's possible to go and do what you want. [15:11] SPEAKER_02: Exactly. [15:12] SPEAKER_02: So, you know, essentially, [15:13] SPEAKER_02: we work for that. [15:15] SPEAKER_02: It's fun to take, [15:16] SPEAKER_02: it's like a shadow of the sand, [15:18] SPEAKER_02: you know, in the end of the years, [15:19] SPEAKER_02: but it's fun to take advantage of the future, [15:21] SPEAKER_02: and the years and the activities. [15:24] SPEAKER_01: Great. [15:25] SPEAKER_01: And we always have a little last question, [15:27] SPEAKER_01: which is a situation that we like to share, [15:30] SPEAKER_01: to see a little bit. [15:31] SPEAKER_01: All the people answer differently, [15:33] SPEAKER_01: because there's no way that they won't answer. [15:34] SPEAKER_01: So, imagine that we're even on a desert island. [15:38] SPEAKER_01: And we're all in the mountains, for example. [15:41] SPEAKER_01: And you're all alone. [15:42] SPEAKER_01: And there's a phone that you have to use once [15:45] SPEAKER_01: to get back to work in the boat. [15:47] SPEAKER_01: How long do you think you'll stay on the island? [15:51] SPEAKER_01: And what will you do before you pay us? [15:53] SPEAKER_01: What will you do before you get back to work? [15:56] SPEAKER_02: Before you get back to work? [15:58] SPEAKER_02: If I didn't have the company [16:02] SPEAKER_02: behind me and thought about getting back to work, [16:06] SPEAKER_02: I'd be like, you know, a mountain. [16:08] SPEAKER_02: I don't know, I'd be like the sun, [16:10] SPEAKER_02: I'd be like the rain, [16:11] Speaker UNKNOWN: I'd be like a streamer, [16:15] SPEAKER_02: simply, but I don't think I'll stay there. [16:18] SPEAKER_02: I don't think I'll stay there for months, [16:21] SPEAKER_02: I think about a few months, [16:23] SPEAKER_02: a few days, I would have tried a little bit. [16:25] SPEAKER_02: A little bit, when I take vacances, [16:27] SPEAKER_02: I think that a few days of the weekend [16:30] SPEAKER_02: is the top, after that, I get up, [16:32] SPEAKER_02: and I have to come back to work [16:34] SPEAKER_02: to get back to work in my kitchen. [16:37] SPEAKER_01: Super! [16:39] SPEAKER_01: Thank you, Adrien. [16:41] SPEAKER_01: It's really great to have you here today. [16:45] SPEAKER_01: We're happy to be successful [16:47] SPEAKER_01: with our friends and with our success [16:50] SPEAKER_01: in life. [16:52] SPEAKER_02: Thank you very much. [16:53] SPEAKER_02: Thank you very much. [16:54] SPEAKER_01: Thank you for having me here, Canada Sportcast. [16:57] SPEAKER_01: And let me know what you think. [16:59] SPEAKER_01: And subscribe to my channel [17:00] SPEAKER_01: to get the latest podcasts [17:02] SPEAKER_01: of the entrepreneurs [17:03] SPEAKER_01: through Canada.
