Reading People: How to Understand What's Really Going On in Your Team or with a Client

What people say and what's actually happening are often two different things, and most of the time you're responding to the words instead of the gap between them. That gap is where the real information lives, in the tone that doesn't match, the topic that keeps getting avoided, the reaction that shows up every time but never gets named.

This course trains you to see that gap and read it accurately, in a one-on-one conversation or across an entire team, before you act on what you think is happening. You'll learn to catch a misread before it costs you a decision, and to respond to what's actually going on instead of what's sitting on the surface.